Return & Refund Policy

We offer a 30-day return period, meaning you have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You must also provide the receipt or proof of purchase.

How To Start A Return

1 - To start a return, please contact us at [EMAIL] and let us know the reason for your return request.

2 - Once your return is approved, we will provide detailed return instructions, including the appropriate return address. Please note that returns sent without prior authorisation will not be accepted. We do not provide return labels.

3 - Once your return has been received, inspected, and confirmed to be in its original condition, your refund will be processed in full.

Refunds
Once your return has been received and inspected, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5 business days. Please note that your bank or card provider may require additional time to process the transaction.

If more than 10 business days have passed since your refund was approved, please contact us at [EMAIL].

Return Location
Our returns are processed at our United Kingdom facility, where returns are carefully inspected and handled accordingly.

Return instructions and the full return address will be provided by email once your return request has been approved.

Damages, Issues / Faulty Products
In case the goods purchased from us turn out to be defective, you have the right to make a claim.

Please inspect your order upon reception and [CONTACT US] immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Restocking Fees
We do not charge restocking fees, you will receive a refund for the full amount originally paid for the product.

Return Label
Unless the product is defected, the return label & cost is the customers responsibility.

Tax & Duties
For international returns, customers are fully responsible for ensuring the return is correctly labelled, declared, and sent to the correct address. We are not liable for any delays, losses, or issues caused by customs authorities or incorrect shipping documentation.

Exchanges
We accept exchanges. The fastest way to receive a different item is to return your original item. Once the return has been approved, you may place a new order for the replacement item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Contact Information:
For any questions or concerns regarding returns or your order, feel free to reach out to our support team:

NAME

[EMAIL]
[PHONE]
[ADDRESS 1]
[ADDRESS 2]
[COUNTRY]

Customer Service Hours:
Mon to Fri: 09:00 - 17:00
Sat to Sun: 10:00 - 16:00

All enquiries are responded to within 24 hours.