Shipping policy

Last Updated: July 10th, 2026

This Shipping Policy outlines how orders are processed, shipped, and delivered when you place an order with Mason & Hartley. Please review this information before placing an order.

1. Order Processing Time:
Orders are processed within 0-1 business days. Orders placed after 4:00 PM (GMT UK Time) will be processed the next business day.

2. Shipping Information:
We currently ship only to the United Kingdom using Royal Mail, DPD, Evri & DHL for the most secure & reliable service.

Shipping To United Kingdom:
Handling Time: 0-1 Business Days
Transit Time: 3-6 Business Days

Total Delivery Time: 3-7 Business Days
Cost: £0.00 (No minimum order)

For larger or more delicate items requiring extra care, delivery may take up to 5 additional business days.

3. Tracking Your Order:

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking number.

You can track your order through our [ORDER TRACKING] page on our website.

4. Delivery Time:
Delivery times may vary depending on your location and the shipping carrier. While we aim to meet the estimated delivery times provided, exact delivery dates cannot be guaranteed.

5. Undeliverable Packages:
If a package is returned to us due to an incorrect or incomplete shipping address provided by the customer, additional shipping fees may apply to resend the order.

6. Shipping Delays:
Mason & Hartley is not responsible for shipping delays caused by circumstances outside of our control, including weather conditions, carrier disruptions, customs processing, or other unforeseen events. However, we will assist in tracking delayed shipments when possible.

7. Returns Due To Shipping Issues:
If your order arrives damaged or you receive the wrong item, contact our customer support within 7 days of receiving it, and we’ll resolve the issue promptly.

8. Missing Packages:
If your tracking information shows that your package has been delivered but you have not received it, please contact our support team so we can assist in investigating the issue.

9. Contact Information:
For any questions regarding shipping or your order, please contact our support team:

Mason & Hartley

info@masonandhartley.com
+44 7460 022806
[ADDRESS 1]
[ADDRESS 2]
United Kingdom

Customer Service Hours:
Mon to Fri: 09:00 - 17:00
Sat to Sun: 10:00 - 16:00

All enquiries are responded to within 24 hours.